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Privacy Policy

Last updated: December 2025 | HimVedas Healthcare Private Limited

This Privacy Policy describes how HimVedas Healthcare Private Limited (CIN: U52100DL2020PTC369252, GSTIN: 07AAFCH4212H1ZW) collects, uses, and protects your personal information when you visit our website or purchase our products. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you interact with our website or place an order, we may collect the following types of information:

Personal Identification: Full name, email address, phone number, and delivery address provided during checkout or account registration.
Order Information: Details of products purchased, payment method used, and transaction history.
Device & Usage Data: IP address, browser type, pages visited, time spent, and referring URLs collected automatically via cookies and analytics tools.
Communications: Any messages, queries, or feedback you send us via contact forms, email, or WhatsApp.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders and send order confirmation and shipping updates.
To respond to your enquiries, support requests, and feedback promptly.
To send promotional communications, offers, and newsletters — only if you have opted in.
To improve our website, products, and services based on usage patterns and customer feedback.
To comply with legal obligations under Indian law, including GST and corporate regulations.
To prevent fraud, unauthorised access, and other illegal activities.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

Logistics Partners: Your name, phone number, and delivery address are shared with our shipping partner (Bharatship) solely for order fulfilment.
Payment Processors: Payment information is handled securely by Razorpay or Cashfree. We do not store your card or banking details on our servers.
Legal Requirements: We may disclose information if required by law, court order, or government authority in accordance with applicable Indian laws.
Service Providers: Trusted third-party tools used for analytics, email, and customer support — bound by strict confidentiality agreements.

4. Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. These include:

Essential Cookies: Required for the website and shopping cart to function correctly.
Analytics Cookies: Help us understand how visitors use our site (e.g. Google Analytics). All data is anonymised.
Marketing Cookies: Used to show relevant advertisements on other platforms, only if you have consented.

You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect website functionality.

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. These include:

SSL (HTTPS) encryption across our entire website.
Secure, PCI-DSS compliant payment gateways (Razorpay / Cashfree).
Restricted access to personal data — only authorised personnel can access it.
Regular security reviews and updates to our systems.

However, no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: You may request that we correct any inaccurate or incomplete data.
Deletion: You may request that we delete your personal data, subject to legal retention obligations.
Opt-Out: You may unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.
Portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at avinashkumarsingh996@gmail.com. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites such as payment gateways, social media platforms, or partner sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal data, please contact us immediately and we will delete the information as soon as possible.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

HimVedas Healthcare Private Limited

📍 A-289/2, Gali No. 12, Madhu Vihar, Uttam Nagar, New Delhi — 110059

📞 +91 97739 50800

✉️ support@himvedas.com

🕐 Monday to Saturday, 9:00 AM – 6:00 PM IST